FAQ

Where do you ship?

Shipping is available to all locations across New Zealand and Australia

What are the shipping costs?

Our flat rate for shipping is $8 NZD for NZ and $18 AUD for AU

When will my order arrive?

After placing an order, please allow 3 working days for it to be processed. We do not ship on holidays or weekends.

Once your order has been dispatched, allow 1-2 business days for transit time (if you live in the North Island, non-rural address) and 2-3 business days if you are in the South Island or rural North Island.

For AU orders, please allow 3-10 working days for your order to be delivered after processing. We process orders within 3 working days.

Where is my package coming from?

All of the stock is held in New Zealand and dispatched from Auckland.

Can I return my product?

We want you to be 100% happy with your order, but if you need to return an item we are happy to help. Please refer to our Returns & Refunds Policy for more information or email us at hello@lunabonita.co.nz

Do you ship internationally?

We ship to Australia. We are looking to expand our shipping locations to be able to ship internationally in the future. Stay tuned!

How do I use a promo code?

Promo codes can be entered at checkout.

Can I cancel my order?

Please note that once orders have been confirmed, we are unable to cancel or change them.